Search our FAQs for helpful answers to common requests in the
Ways to contact us:
- Chat with an agent by clicking the "Help" bubble in the lower right corner and then clicking "Live Chat". Available 7am to 11pm MT every day excluding major holidays
- Submit a Web Form Request
- Email email@example.com with your U order number in the subject line
- Voicemail at 425-224-3065 with your name, U order number, and reason for your call. You will not receive a return call; we will contact you by email once we've researched your issue.
We make every effort to respond to your request by email within 24 hours.
**Pro Tip: For the fastest resolution, include your U order number, photos of the product and the shipping label/packaging, a clear description of the reason for contacting us, and a complete request including the solution you are seeking.