Search our FAQs for helpful answers to common requests in the Help Center


Ways to contact us:

  • Chat with an agent by clicking the "Help" bubble in the lower right corner and then clicking "Live Chat".  Available 7am to 11pm MT every day excluding major holidays
  • Submit a Web Form Request
  • Email with your U order number in the subject line
  • Voicemail at 425-224-3065 with your name, U order number, and reason for your call.  You will not receive a return call; we will contact you by email once we've researched your issue.

We make every effort to respond to your request by email within 24 hours.

**Pro Tip: For the fastest resolution, include your U order number, photos of the product and the shipping label/packaging, a clear description of the reason for contacting us, and a complete request including the solution you are seeking.

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