STRESS-FREE GUARANTEE
![Stress Free Guarantee](https://cdn11.bigcommerce.com/s-yqzpac968l/product_images/uploaded_images/shopping-guarantee-icon-1.png)
You may be eligible for a refund if any of the following apply:
![Image of shopper at empty mailbox](https://cdn11.bigcommerce.com/s-yqzpac968l/product_images/uploaded_images/wheres-my-product.png)
WHERE’S MY PRODUCT
You haven’t received a tracking number within 3 business days of placing your order. You may contact our support team, request a status update or cancel your item for a full refund.
![Image of shopper getting wrong item](https://cdn11.bigcommerce.com/s-yqzpac968l/product_images/uploaded_images/wrong-order.png)
INCORRECT ORDER
You received an order that is different than expected and have requested a return with the seller that has not been processed within 2 business days excluding holidays observed by the warehouse or vendor.
![Image of shopper returning an item](https://cdn11.bigcommerce.com/s-yqzpac968l/product_images/uploaded_images/returns.png)
EFFICIENT RESOLUTION
You returned your item with a trackable shipping method and a refund has not been issued or a replacement sent within 2 business days of receipt.
You have up to 30 days after the delivery date to request a refund under the Stress-Free Guarantee.